Refund Policy

Amber Tide Creations – Refunds & Returns Policy
1. Your Right to Cancel You have the right to cancel your order within 14 days of receiving your items. To exercise this right, please notify us by email at Sales@ambertidecreations.co.uk within the 14-day period.

2. Conditions for Returns To be eligible for a return: • Items must be unused, unopened, and in their original packaging. • The product must be in the same condition as when you received it. • You will be responsible for the return shipping costs, unless the item is faulty or damaged. The following items cannot be returned unless faulty: • Used candles, wax melts, or other consumables. • Personalised or custom-made products. • Sale or clearance items (unless they arrive damaged or defective).
3. Damaged or Faulty Items If your order arrives damaged or defective, please contact us within 48 hours of receiving it. Email Sales@ambertidecreations.co.uk with your order number, a description of the issue, and photographs of the packaging and item(s). Once approved, we will arrange a replacement or full refund, including any shipping costs you paid.
4. Refund Process Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within 7–10 business days. If your refund is delayed, please contact your bank or payment provider first, then reach out to us if necessary.
5. Exchanges We currently do not offer exchanges. If you would like a different product, please return your item (where eligible) for a refund and place a new order.
6. How to Return an Item To arrange a return, please email Sales@ambertidecreations.co.uk with your order details. We will provide return instructions and address details.
7. Policy Updates Amber Tide Creations reserves the right to update or amend this Refunds & Returns Policy at any time. Changes will be posted on this page. Last updated: 8 September 2025