Privacy Policy

​Disclaimer – Amber Tide Creations
At Amber Tide Creations, we take pride in making unique, handmade candles, crystals, and wellness gifts. We want all of our customers to enjoy our products safely and with confidence, so please take a moment to read the following important information.

 Candle & Wax Product Safety
• All of our candles are labelled in line with UK CLP (Classification, Labelling and
Packaging) regulations where required.
• Safety instructions are provided with every candle and must always be followed.
• Never leave a burning candle unattended. Keep away from pets, children, draughts, and flammable materials.
• Place candles on a stable, heat-resistant surface and always burn within sight.
• Do not burn longer than the recommended time.
Amber Tide Creations cannot accept responsibility for accidents, injury, or damage
caused by misuse of candles or failure to follow the safety instructions provided.

 Allergies & Sensitivities
• Some products contain fragrance oils, essential oils, soy wax, or botanicals.
• Reactions and sensitivities may occur. Customers are responsible for checking
ingredients before use.
• Amber Tide Creations is not liable for allergic reactions.

 Crystals & Wellbeing Products
• Our crystals, incense, and wellness items are designed for decorative, aromatic, or
spiritual purposes.
• Any references to relaxation, mood-enhancing, or healing properties are based on
traditional beliefs and folklore and are not scientifically proven.
• Products are not medical devices and should never replace professional healthcare
advice. If you have health concerns, always consult a qualified professional.

 Wholesale & Resale Products
• Alongside our handmade creations, we also offer carefully chosen items purchased from trusted wholesalers.
• While we source responsibly, Amber Tide Creations is not held responsible for faults, issues, or claims relating to third-party manufactured goods.
• Any product concerns of this kind should be raised directly with the manufacturer.

 Liability & Consumer Rights
• By purchasing and using our products, you accept responsibility for their safe use.
• To the fullest extent permitted under UK law, Amber Tide Creations cannot be held liable for any direct, indirect, or consequential loss, damage, or injury caused through use or misuse of our products.
• This does not affect your statutory rights as a UK consumer.

 External Links
This website may contain links to third-party websites. Amber Tide Creations is not responsible for the content, policies, or practices of external sites.

 Returns, Refunds & Shipping Policy
At Amber Tide Creations, we want you to love your purchase. If for any reason you’re not completely happy, please see our returns and shipping policies below.

 Shipping
• We aim to dispatch all orders within 3–5 working days.
• Orders are sent via Royal Mail or a trusted courier service.
• Delivery times may vary depending on location, especially during busy seasonal periods.
• Once an order has been dispatched, Amber Tide Creations is not responsible for delays caused by postal or courier services.

 Returns & Exchanges
• Under UK law, you have the right to return most items within 14 days of delivery for a refund or exchange.
• To start a return, please contact us at [insert email address] with your order details.
• Returned items must be unused, in their original packaging, and in a resalable condition.
• Customers are responsible for return postage costs unless the item is faulty or incorrect.

 Refunds
• Once we receive your returned item, we will process your refund within 14 days.
• Refunds will be made to the original payment method.
• Shipping costs are non-refundable unless the return is due to a fault or error on our part.

 Non-Returnable Items
Please note we cannot accept returns on:
• Used candles or wax melts
• Personalised or custom-made items
• Sale or clearance items (unless faulty)

 Damaged or Faulty Items
• If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue.
• We will offer a replacement or full refund where appropriate.

Additional Notes
• Some of our products are handmade, which means slight variations in colour, size, or finish are normal and not considered faults.
• Items purchased from wholesalers or third-party brands via Amber Tide Creations will follow the same return process, but responsibility for product quality ultimately rests with
the original manufacturer